Bennet Harvey Consulting
Mill Valley, CA 94941
United States
ph: (415) 271-4919
mail
Invested millions in your Digital Marketing, Analytics and Experience Management solutions but not seeing the forecast ROI? Not seeing significant improvement in KPIs, or don't have confidence you are focusing on the right metrics? If so, your tranformation is probably incomplete. You need to find a new way to achieve customer experience agility at scale.
The pace of change in customer experience expectations and competitive challenges are evolving faster than ever before, as evidenced by Altimeter Group's Top Digital Trends for 2016. New methods are needed to anchor the enterprise firmly to customer-centricity in the face of such rapid transformation. The framework you need combines:
Effective Customer Experience Management reaches across organizational and cultural boundaries to combine the capabilities of marketing, sales, customer service, usability, test & learn, journey mapping and multi-channel analytics to deliver valuable experiences for brands and their customers.
This mission is most challenging for companies that are siloed vertically (Marketing, Sales, Customer Service), or horizontally (Marketing, IT, Operations, Finance).
We offer a robust framework of tools, methods, and visualizations to help brands transform their organizations, first on a pilot basis and ultimately enterprise-wide.
Our workshop-based framework supports change management while bringing key capabilities and governance bodies up the maturity curve.
We bring together teams of experienced consultants, analysts and project managers as needed to meet client needs. This allows us to keep costs down and leverage best available talent from our network.
We will work on a retainer basis, providing baseline assessment and recommendations, as well as opportunities for expanded engagement including workshops, business cases, roadmaps, competitive and market analyses, and journey mapping.
Alternatively we can run traditional Strategy engagements under several structures:
Contact Us to learn more and schedule a conversation.
Copyright 2016 Bennet Harvey Consulting. All rights reserved.
Bennet Harvey Consulting
Mill Valley, CA 94941
United States
ph: (415) 271-4919
mail